At Bad Owl, we are committed to providing you with the best service and shopping experience. Your satisfaction is our priority. While all products go through quality checks, we do accept returns or exchanges in certain unforeseen situations such as damaged products during transit or circumstances beyond the customer’s control.
This Returns and Exchange Policy outlines the conditions under which items purchased from Bad Owl can be returned or exchanged within India.
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RETURN POLICY
• The return must be initiated and delivered to us within 5 days from the date of delivery.
• The product must be unused, unwashed, and returned with all original tags, labels, and packaging intact.
• 10% will be deducted from the order value as a return fee. The refund will be processed after this deduction.
• Refunds will be processed only once per order.
• Refunds will be made via bank transfer only.
• The refund may take up to 10 working days to reflect in your account after approval.
• For return requests, please contact us via email at XXXXXXXXXX.
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EXCHANGE POLICY
• We offer an exchange policy within 5 days from the date of delivery.
• The product must be unused, unwashed, and returned with all original tags and labels intact.
• The customer must ship the product back to us.
• A ₹150 reverse pickup charge will be applicable.
• The exchange must reach us within 7 days from the date of delivery.
• The exchange will be processed only once per order.
• For exchange requests, please contact us via email at XXXXXXXXXX.
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DAMAGED OR INCORRECT PRODUCTS
• For any complaints regarding damaged or incorrect products, customers must provide a clear unboxing video.
• The video must clearly show the package seal and shipping label being opened on camera.
• Without this unboxing video, complaints related to damaged or incorrect products will not be entertained.
Due to past instances of fraudulent claims, we follow a strict unboxing video policy to ensure transparency and fairness.
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IMPORTANT NOTES
• We reserve the right to reject any return or exchange request if the product received does not meet our quality standards.
• Products that show signs of use, washing, stains, or damage will not be eligible for return or exchange.
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CONTACT DETAILS
For any queries related to returns or exchanges, please reach out to us via:
Email: XXXXXXXXXX
We aim to respond to all queries within 48 hours.